Terms and Conditions for the www.pizza-liguria.com website
These Terms and Conditions govern the relationship between "LIGURIA 2" Ltd., hereinafter referred to as "Merchant", on the one hand, and the Users of Internet pages and services located on the www.pizza-liguria.com website, hereinafter referred to as users, on the another.
"LIGURIA 2" Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with EIK 200982851, with registration address: Sofia, Hristo Belchev St. No. 18, 3rd floor, email: liguria@abv.bg.
Please read the published Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short).
This document contains information about the activities of "LIGURIA 2" Ltd. and the general conditions for using the services provided by "LIGURIA 2" Ltd., which regulate the relationship between us and each of our users.
Confirmation of the Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant.
By accepting the Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.
Definitions
For the purposes of these terms and conditions, the following concepts should have the following meaning:
Site/Website - www.pizza-liguria.com and all its subpages.
User - any individual who acquires goods or uses services that are not intended for commercial or professional activity, and any individual who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.
Terms & Conditions - these Terms and Conditions, which include terms of use, cookies, registration and delivery policies, voluntary dispute resolution, contract cancellation and exchange forms, and any other legally binding information found on the Site.
Private data - information about an individual that reveals his physical, psychological, mental, family, economic, cultural or societal identity.
Good(s) - for the purposes of interpreting the present general conditions, "goods" will be referred to as the products of the food industry offered by the Merchant, namely cooked meals, in accordance with the menu offered by the Merchant..
Sales contract - a contract under which the Merchant transfers or undertakes to transfer the ownership of goods to the User and the User pays or undertakes to pay the price for them, including contracts having as their object both goods and services.
Service contract/Contract for service - a contract, other than a contract of sale, under which the Merchant provides or undertakes to provide a service to the User and the User pays or undertakes to pay the price for it.
Procedure for alternative resolution of consumer disputes - a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an authority for alternative resolution of consumer disputes.
Services provided
1. On the Site, Users can enter into contracts for service, purchase and sale and delivery of goods and services offered by the Merchant.
1.1. The services and goods offered by the Merchant through the website are intended for individuals and/or legal entities.
Order
1. On the website, Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by the Merchant (products produced and delivered within the framework of restaurant services) on the territory of the city of Sofia.
1.1. The goods offered by the Merchant through the website are intended for individuals and/or legal entities. The rules relating to consumer protection, including the rules on withdrawal from the contract, apply only to natural persons acting as consumers within the meaning of the Consumer Protection Act.
Order
2. Users use the website interface to conclude contracts with the Merchant for the purchase and sale of the offered goods and their delivery in the territory of the city of Sofia, as the Merchant reserves the right to further limit the delivery areas, for which the information published in the interface should be applied on the website.
2.2. In case of non-availability of a given product or inability to perform a given service, the Merchant reserves the right to refuse the order.
2.3. After selecting one or more goods or services offered on the Merchant's website, the User must add the same to his list of goods or services for purchase.
2.4. It is necessary for the User to provide data for making the delivery and to choose a method and moment of payment of the price, and then to confirm the order through the site interface.
2.5. When placing an order, the User receives confirmation by email that his order has been accepted.
2.6. The user agrees that the minimum value of an order that can be placed through the website interface is BGN 20.00. Users cannot order deliveries of goods whose total value within one order is lower than the specified amount .
3. The Merchant has the right to refuse to conclude a contract with an incorrect User.
3.1. The Merchant has the right to treat a User as incorrect in cases where:
- there is non-compliance by the User with the Terms and Conditions;
- an incorrect, arrogant or rude attitude towards the Merchant's representatives has been established;
- systematic abuses by the User towards the Merchant have been established.
Subcontractors
4. The user agrees that when ordering a product from the Merchant's website, the latter can assign the execution of the contract to a third party, who will deliver the ordered goods to the user. The use of a subcontractor does not require user consent.
4.1. The subcontractors that the Merchant uses are not a party to the contract between the Merchant and the User.
Prices
5. The prices of the goods or services offered are those indicated on the Merchant's website at the time of placing an order, except in cases of obvious error.
5.1. The prices of the goods and services include VAT in the cases in which it is foreseen to be charged.
5.2. The merchant reserves the right to change the prices of the goods and services offered on the site at any time and without notice, such changes will not affect orders already made.
6. The Merchant may provide discounts for the goods and services offered on the site, in accordance with Bulgarian legislation and rules determined by the Merchant. The rules applicable to such discounts are available where the discount is displayed. Discounts may be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of participation in a competition or customer survey).
7. Different types of discounts cannot be combined when ordering and purchasing the same product/service.
Payment
8. The user can pay the price of the ordered goods/services by using one of the options listed on the website. On the Site, payment is possible through the following methods:
- by means of cash on delivery or postal money order when using the payment services of a third party - supplier of the relevant ones.
- through payment services offered by payment operators with a license to operate as such in the Republic of Bulgaria or through a license issued in another EU member state, when this is provided by the Merchant.
9. The merchant reserves the right to establish other payment methods on the website, including through the services of third parties - payment operators, as well as cash payment on the spot in a commercial outlet after placing an order.
10. If the User chooses a payment method involving a third-party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party, including the fees payable for performing the relevant payment transaction.
10.1. The user should be expressly aware of the fact that the use of the "cash on delivery" and "postal money transfer" services of the respective courier and payment service providers is associated with the payment of additional fees in accordance with the tariff of the respective providers, which fees may will not be reflected in the site interface when placing an order due to the fact that they are not included in the price of delivery of the goods, but are a fee payable for the relevant payment services.
11. The Merchant is not responsible if a given payment method involving a third-party payment service provider is unavailable or otherwise does not function due to reasons beyond the Merchant's fault.
Contract cancellation and replacement
12. The user declares that he is aware of the fact that the goods subject to the order contract cannot be returned in accordance with Art. 50 et seq. of the Consumer Protection Act.
13. The goods that can be ordered by the user fall into the category of goods that, due to their nature, may deteriorate in quality or have a short shelf life or goods that have been unsealed after their delivery and cannot be returned due to reasons, related to hygiene or health protection.
14. The user has the right to claim for any non-conformity of the goods with what was agreed/ordered, when, after delivery, non-conformities with the sales contract are discovered.
15. Given the nature of the goods sold by the Merchant, a complaint is admissible only in the case of a confused item of order or in the case of delivery of products that do not correspond to the description available on the website or are otherwise objectively unfit for consumption.
16. The consumer cannot dispute the conformity of the consumer goods with the contract for its sale, when at the time of concluding the contract he knew or could not have been unaware of the non-conformity.
17. When presenting the complaint, the user can claim a refund of the amount paid, to replace the product with another one corresponding to the agreed or to a deduction from the price.
18. The complaint is submitted verbally to the telephone number specified by the Merchant or in writing via the specified email, by post or delivered to the company's address. The merchant provides access to a complaint form on his website.
19. When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone number and email address for contact.
20. When submitting a complaint, the user must also attach the documents on which the claim is based, namely:
- receipt or invoice;
- data on the order placed;
- other documents establishing the claim by basis and amount.
21. The merchant maintains a register of complaints. A document is sent to the User at the e-mail specified by him, in which the complaint number from the register and the type of goods are indicated.
22. When the Merchant satisfies the complaint, he issues a certificate to that effect, which is drawn up in two copies, and obligatorily provides one copy to the User.
23. In case of non-compliance of the consumer goods with the sales contract and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
1) cancellation of the contract and refund of the amount paid by him
2) price reduction.
24. The consumer cannot claim to cancel the contract if the non-conformity of the goods with the contract is insignificant.
Intellectual Property
25. The intellectual property rights on all materials and resources located on the Merchant's website (including the available databases) are subject to protection under the Copyright Act and related rights, belong to the Merchant or to the respective designated person who assigned the right of use to the Merchant, and cannot be used in violation of current legislation.
26. In the case of copying or reproduction of information beyond what is permissible, as well as in case of any other violation of intellectual property rights on the Merchant's resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
27. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute, and publicize in any other way the information resources published on the Merchant's website.
28. The Merchant undertakes to take due care to provide the User with an opportunity for normal access to the services provided.
29. The Merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.
Termination and cancellation of the contract
30. The Merchant has the right at his discretion, without giving notice, to unilaterally terminate the contract, in case he finds that the services provided are used in violation of the present general conditions, the legislation in the Republic of Bulgaria and generally accepted moral norms.
31. Apart from the cases provided for in these Terms and Conditions, the contract between the parties is also terminated upon suspension of the Merchant's activity or termination of maintenance of his website.
32. Apart from the cases mentioned above, each of the parties may cancel this contract by giving one week's notice to the other party in case of non-fulfilment of the obligations under the contract.
33. The written form of the contract is considered complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User or ticking a field (check box) on the website, etc. similar, insofar as the statement is technically recorded in a way that makes it possible to reproduce it.
Survival provision
34. The parties declare that, in the event that any of the clauses under these General Terms and Conditions is/are found to be invalid, this will not invalidate the entire contract or any of its other parts. The invalid clause will be superseded by the mandatory rules of law or established practice.
Amendment of the terms and conditions
35. The Merchant undertakes to notify the Users of any change in the present general terms and conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.
36. When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User should notify the Merchant within one month of receiving the message under the previous article.
37. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these general terms and conditions, it is considered that the amendment has been accepted by the User without objection.
Applicable law
38. The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not settled by these Terms and Conditions.